Rail Performance Results
Veolia Transport operates rail services on the Auckland Passenger Rail Network for the Auckland Regional Transport Authority (ARTA). We currently carry over 7.5 million passengers per year. We take our commitment to customers seriously and are working hard to support ARTA in the upgrading of rail infrastructure and improvement of train reliability.
Each month Veolia Transport aims to deliver a high standard of punctuality and service delivery. From March 2009, Veolia Transport will provide performance results on a line by line basis each month to keep you informed of how the network is performing.
Train performance is measured as follows:
Punctuality measures the percentage of trains arriving at their final destination within 4 minutes and 59 seconds of their scheduled arrival. This is usually referred to as "on time to 5 minutes" and is an international timekeeping measure for rail services.
Service Delivery measures the percentage of scheduled services that arrive at their final destination
A 12-month rolling average for punctuality and service delivery, and an analysis of significant events affecting performance will also be provided each month.
Performance Results for February 2009:
Of the 5654 services scheduled for February on the network, 98.4% arrived at their final destination and 86.6% were on time.
Total Network
Punctuality:86.6 12 Month Rolling Average: 84.6
Service Delivery: 98.4 12 Month Rolling Average: 97.9
Western line
Punctuality:91.4 12 Month Rolling Average: 86.2
Service Delivery: 98.6 12 Month Rolling Average: 96.6
Eastern line
Punctuality: 83.3 12 Month Rolling Average: 82.3
Service Delivery: 98.6 12 Month Rolling Average: 98.3
Southern line
Punctuality: 86.6 12 Month Rolling Average: 84.6
Service Delivery: 97.9 12 Month Rolling Average: 98.3
Analysis for February 2009:
Veolia Transport endeavours to deliver all services as published in the timetable, however, weather, special events, mechanical faults, track and signaling failures, staff issues and operational issues may also affect performance. Significant events affecting performance in February were as follows:
· 4 major ONTRACK points failures at Otahuhu and Newmarket on Tuesday 10th, Monday 16th, Friday 20th and Monday 23rd, which caused delays to 103 services and resulted in 5 cancellations;
· Derailment of 2 trains in the Westfield maintenance yard on Thursday 5th, which caused delays to 64 services and resulted in 20 cancellations;
· KiwiRail freight train delay at Wiri on Saturday 21st, which caused delays to 29 services and resulted in 4 cancellations;
· Line closure between Otahuhu and Britomart due to an emergency services incident on Thurs 26th, which caused delays to 8 services and resulted in 2 cancellations; and
· Serious mechanical failure at Westfiled on Wednesday 11th, which caused delays to 25 services resulted in 3 cancellations.
